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Frequently Asked Questions
· We don't have mascots, what can you do for us?

We can offer you our bears with tshirts whose tshirts can be offset printed and customiseable with logos and designes printed on tshirt, scarf of bandanas of the teddy bears. If you would like a mascot for your company, we can also design your own mascot and then various products with your mascot theme such as; toys, keychains, tshirts etc. We also have many stylish, useful and unique products that may be used with logo print only

· Can you design custom products for us?

We will be glad to. We try to design the most suitable product for you need after I have the answers to a few questions such as; Do you have a specific product you are interested in (toys, keychains, bags etc.)? To whom do you plan to deliver the product? Is there a maximum unit budget or a budget range you are planning to spend on the product? With which kind of mechanism are you planning to deliver the promotion to your target (on-pack, social media sweepstakes, at an event...)? We also try to understand your design taste by face to face or video conversations andUor by sharing reference visuals through email. Then we are ready to put the ideas together and develp the designs for you. We categorised many products at the bottom of our home page according to different choices. Please be sure to take a look.

· Can I get information about the toy sample process?

The process varies according to the type of product you want to produce and the technical and visual files that we get from you. Once we get artworks from all angles (3D file is not necessary) we need 10-15 days for the 3D sample.

· Are your products safe? Do you have certificates?

Yes. Since our priority is children, we are careful and experienced. We select our suppliers and the materials we buy carefully and have the materials tested before production. We control the products before using by the relevant technical equipment in our production. We also have internationally accredited test laboratories check the products for our customers, with the required test regulation. We are familiar with several countries' test standards in addition to European.

· Are the products you manufacture in China safe?

Yes. In addition to our in-house produced products, we have goods produced at the facilities of our suppliers in Turkey and China. After many years, we are working with reliable manufacturers. We conduct audits when selecting our suppliers. Before the production, before and during the delivery, we also have the materials, production and products inspected by our professional third party quality control teams and after receiving the passing laboratory test reports, our goods are transported to their destinations.

· Which products do you produce in your own place?

We produce fabric-based products mostly in our İstanbul, Turkey own facility which are produced by cutting, sewing techniques. We have standard textile products produced such as cotton tote bags, tshirts, hats in our suppliers facilities. Plush stuffed toys, toy bags, pencil boxes, pen holders, blankets, pillows, mascot fabric keychains are designed in-house and produced in-house except for very large quantity orders to be produced in far east. All products are designed in-house except for the standard stock items.

· What are the minimum order quantities?

Varies according to product type. A stock product can be ordered from 300-500 pieces, while custom OEM design and production can be 1000 pieces and above according to their size, material and designs. For high quantity orders with targets,we would like to discuss with you details and try our best to assist you with your requested cost, delivery date, design parameters.

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